Passionate & Determination Is The key

Introducing Ramp Crew,Mr Nor Firdaus. He is well known with the name of “Bob” among Air Asia crew which is totally a suitable name for a tough and passionate person like him to be a ramp crew. Mr Firdaus handles the safety measurements in handling ground operations when an aircraft taxi at the tarmac. This includes maintaining a good alliance with the flight operations such as maintenance, towing aircraft, loading and offloading luggage, attending request of each aircraft, supplying man power and many more. With the unpredictable weather conditions no matter rain or shine, the responbilities been taken is not easy and simply challenging to handle it. With having numerous years of experience, Mr Firdaus and the other fellow crew handles it professionally and always been in ready mode physically and mentally.

When asked of his experience as a ramp crew, Mr Firdaus stated that being a ramp crew is simply challenging and adventurous. Why does he say that? Is because the normal routines and task cannot be forecast in a predictable order or schedule due to various technical issues being occurred for the ground crew such as ramp to be precise on how heavy luggage they will be handling, the efficiency of performing maintenance on aircraft, the logistic request been entertained and most important task performing safety duties in different types of weather conditions. In short, each of them should be ready to multi task in a short time of notification.

      As part Of Air Asia,Smiling is a Priority

So with the heavy task in his shoulders, fasting is not the reason why he should least his daily task. This year, Mr Firdaus will be on duty on both Hari Raya celebrations for the 4th year in a row. Even though it is something beyond he could expected, he said that job is job when ever the company needs you to fill in no matter any days in a year. He would not be celebrating the Raya celebration along but there is also some of his colleagues who are Muslims are also been assigned to be on duty too. He also stated that might be a small celebration within the crew will be held in order not feel sad but to boost up the team spirit.

The Honor Wearing The Uniform and Loyal Man Utd fan too

 

There are few interesting situation occurred while performing normal routine while fasting but he calmly stated that is all the real challenge in daily routine that he is use to handling it. It meant by, everyday is something interesting to share about. Fasting month also do influence the real patience being as a ramp. This is because frustrations do build up very often due to task had been done will bounce up to re-do all over again. Mr Firdaus was kind enough to share an experience just occurred on the day before I met him which is when a flight is ready to be take off, the numbers of passengers and the amount of luggage listed after checking-in is more than the number of passengers in the aircraft. That shows there is few passengers had not board into the plane. Therefore announcements had been made in terminal but the missing passengers did not turn up and the flight had been delayed due to missing passengers. The captain of the flight had instructed the ground crew to remove the luggage of the missing passengers in order to catch up the delay timing.

  Sharing Some Experince With Me

For Mr Firdaus, Air Asia always cares for its staff with over helming support in fulfilling religion responbilities. He is also glad all his non Muslims crew members really supports each other in filling up duties while the Muslims prepares for break-fasting and “Sahur”(the meal before sun rises). They even share the precious time by having meals in a big group no matter any religion you are in as mutual understanding always has been practiced well in Air Asia